Shipping & Returns
SHIPPING POLICY
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Please allow 1 – 2 working days for order processing. You will receive a shipping confirmation email as soon as your order is on its way. Please note: It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and correct.
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RETURN & EXCHANGE POLICY
We do not offer refunds on goods due to change of mind. We will only offer a refund if the garment is faulty.
Please note: All of our products are thoroughly checked and packaged to a high standard to allow them to arrive with you undamaged. If for any reason there is a problem with your order, please get in touch immediately via email with an attached image of the item, your name, order number and a description of the fault so we are able to assist you quickly.
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All garments will need to be returned within 14 working days from the date of purchase.
The item/s must be in original condition. Item/s must not have been worn, washed or altered in any way. Sale items will not be accepted for return.
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We will only offer an exchange on an item in the same style but in an alternative size. Please note that the customer is liable for covering postage costs when exchanging an item.
Please allow up to 3 working days for your order to be processed and posted. All orders are sent via Royal Mail 2nd class and are generally received 3 - 5 business days after they have been sent out.
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Please note: During busier seasonal periods such as Christmas, New Years or Bank Holidays, the processing time and delivery timeframe may be extended by 2 extra business days.
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Sadly, we are not liable for any lost or missing orders once we dispatch them, Royal Mail take full liability of this. If in the unlikely event your order does go missing, we will work along side you and provide all the details you need to file a claim with Royal Mail for your missing order. These claims can only be made with Royal Mail 10 business days after dispatch.
Please note: Royal Mail only reimburse up to £20 for our standard postage and up to £50 for signed for deliveries. Kindly keep this in mind when choosing a delivery method at checkout. If you would like further cover, please email us to arrange an alternative delivery method prior to checking out, including which items you would like to purchase.
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We are proud to say we don't just ship to the UK! Please select your country at checkout from the drop down menu. Postage costs is based on a flat fee for up to 2kg, should your items weigh more than this, we will email you to discuss alternative options. You are responsible for all import and duty fee's that may need to be paid for the delivery of your items into your country. Please check your countries importing rules prior to purchasing to avoid any surprise additional costs. Delivery time frames expected for Europe is 10-15 business days and International is 10-20 business days.
PRICING
U.K. Standard - £3.95
U.K. Signed For - £4.95
European Tracked & Signed - £15.95
International Tracked & Signed - £33.95